Critical success factors and challenges for individual digital study assistants in higher education: A mixed methods analysis.

During the COVID-19 pandemic, the availability of online higher education programs and tools has grown rapidly. One example is an individual digital study assistant (IDSA) for students, which provides functionalities to train self-regulation skills, to engage with own educational goals and to offer automated, first-level support to higher education institution (HEI) units and employees. An IDSA further can guide students through HEI and their administration. But, what are the critical success factors (CSF) and challenges for an IDSA? We deduce these using a mixed methods approach with one quantitative student survey, two rounds of interviews with various HEI experts, and a literature review. We classified our results according to the information system (IS) success model of DeLone & McLean (2016). Our results and findings show, e.g., that skilled and reliable HEI personnel, well-organized and useful content, cross-platform usability, ease of use, and students' social factors are essential. Attractive IDSA functionalities are a major challenge because students use many apps, daily. Based on our CSF and challenges, we deduce theoretical and practical recommendations and develop a further research agenda.

Revisiting User Satisfaction and Intention to Use: A Cross-Sectional Study of e-Learning during Lockdown

COVID-19 related lockdowns forced students of higher education to receive education entirely online as a replacement for physical attendance in classrooms. This new situation caused students to discover the advantages and disadvantages of e-learning and influenced their satisfaction in using it and intention to use it. Consequently, this study revisits the intention to use and satisfaction-related theories based on pre-COVID conditions. This revisit was necessary because the evidence suggests that students' new situation has changed some determinants related to their satisfaction and intention to use. This situation warranted the simultaneous consideration of many dimensions when measuring user satisfaction and intention to use during the lockdown. This cross-sectional study developed an integrated model to measure students' satisfaction and its impact on intention to use e-learning. Structural equation modeling was used to conduct the empirical analysis. Nine hundred respondents from Malaysia and Saudi Arabia participated in this study. Students from Malaysia and Saudi Arabia showed marginal differences in their perceptions of e-learning. The findings showed changes in students' perceptions toward satisfaction and intention to use e-learning, which might be due to using e-learning exclusively. © 2022 Common Ground Research Networks. All rights reserved.

Determinants of e-Learning user satisfaction at a South African University of Technology

This The COVID-19 and its safety precautionary protocols triggered an instantaneous transition to online learning in the higher education institutions (HEIs), to ensure the completion of academic calendars. However, the complexities associated with lingering digital divide in Sub-Saharan Africa and transition to virtual learning means learners from disadvantaged socio-economic backgrounds become more vulnerable and unlikely to benefit from the paradigm shift. Therefore, building a resilient education system through learning management systems (LMS) for remote learning, that is all-inclusive for students would be hampered by varied degrees of users' satisfaction. The objective of the study was to identify determinants of e-Learning user satisfaction for remote learning at a South African University of Technology. An online questionnaire was administered through a Microsoft form link. A sample of 40 participants were selected from the student population that have experienced blended and exclusive online learning. The data was analyzed to identify determinants of user satisfaction with LMS for learning within the context of study. An ethics clearance certificate was obtained from the relevant Faculty research ethics committee. Learners expressed positive experiences that LMS met their immediate academic needs. Challenges experienced during the learning process were not attributed to the LMS quality, but inadequate facilitating conditions and contextual peculiarities. The post-adoption success of online learning is critical towards building a resilient education system. The results from this study can help HEIs' management and LMS designers to make an informed decision on best practices for an inclusive virtual learning environment with peculiar contextual characteristics. © 2022 IEEE.

Factors Influencing Students' Continuance Usage Intention with Virtual Classroom during the COVID-19 Pandemic: An Empirical Study

The constant variation of COVID-19 has intensified the spread and recurrence of the epidemic, and education continues to be hard hit in most countries. The virtual classroom has become the main platform to replace the traditional classroom in the COVID-19 pandemic context. Due to the lack of a comprehensive understanding of college students' perceptions of the platform system, it is essential to explore the factors and mechanisms that influence students' willingness to use virtual classrooms consistently to improve the learning efficiency and optimize the effect of educational communication during the epidemic. This study integrates the Delone and McLean (D&M) information systems (IS) success model, expectation–confirmation model (ECM), and instructor quality factor to construct an operational model, and it used a structural equation model to analyze the 411 valid samples received from online questionnaires. The results reveal that the determinants of college students' perceived usefulness of virtual classrooms are service quality, instructor quality, and confirmation, while system quality has no effect on perceived usefulness in the context of the COVID-19 pandemic. Secondly, system quality, service quality, and instructor quality are three critical antecedents of confirmation, and perceived usefulness and confirmation positively affect satisfaction. Finally, perceived usefulness and satisfaction directly affect college students' continuance intention. © 2023 by the authors.

Mobile banking usage in the postpandemic era: Demystifying the disparities among divergent user segments in a majority-Muslim country

Purpose: The COVID-19 crisis has sped up digital transformation and technologies by several years. Customers have dramatically shifted to online channels, and businesses have quickly responded by offering additional canals for online shopping and payment. Customers have also been exhibiting greater preferences for contactless payments, and mobile banking has therefore become a norm in both developed and developing countries. This study aims to understand the antecedents of mobile banking actual usage in an early adoption stage setting (i.e. Morocco) through a comprehensive conceptual model combining the unified theory of acceptance and use of technology, the DeLone and McLean IS success model and additional constructs extracted from extent literature. The moderating effects of age, gender and education are also examined and analyzed using multigroup analysis. Design/methodology/approach: Based on data collected from 616 Moroccan users, the authors empirically tested the proposed conceptual model using structural equation modeling. Findings: First, consumer M-banking actual usage has a significant effect on customer satisfaction and attitudinal loyalty;at the same time, attitudinal loyalty was significantly influenced by customer satisfaction. Second, while M-banking actual usage was significantly influenced by effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, habit, service quality, trust, attitude and perceived security, the results show no significant impact of system quality and information quality. Third, the relationship between M-banking actual usage and its antecedents was significantly moderated by age, gender and education. Practical implications: The findings help bank practitioners to understand the importance of meeting customers' needs and expectations as a prerequisite in enhancing actual usage, satisfaction and attitudinal loyalty. More importantly, the authors emphasize the need for demographically oriented strategies to target different demographic segments of customers. Originality/value: The study bridges a gap in M-banking literature by offering a thorough understanding of consumers' mobile banking use during the pandemic. The findings provide evidence of the applicability of the conceptual model proposed in this research. Furthermore, the reflection of the moderating effects of gender, age and education emphasizes the mobile banking usage disparities among dissimilar demographic segments. © 2022, Emerald Publishing Limited.

How does Covid-19 disrupt traditional success models: The case of e-learning

This paper questions the prevalent approach in assessing the value of e-learning through the information system model. A recall is made of the evolution of DeLone and McCain model and other theory at the basis of such assessment, namely TAM derived models and performance models. In these years of covid which imposed e-learning on schools, without adequate preparation this examination is more than ever important since it changes the logic of the assessment. The covid19 caused an unvoluntary use of e-learning that questions the validity of prevalent models. An integrated model, which take this aspect into consideration, is proposed in this article, to be validated empirically in a soon future. © 2022 International Consortium for Electronic Business. All rights reserved.

Revisiting User Satisfaction and Intention to Use: A Cross-Sectional Study of e-Learning during Lockdown

COVID-19 related lockdowns forced students of higher education to receive education entirely online as a replacement for physical attendance in classrooms. This new situation caused students to discover the advantages and disadvantages of e-learning and influenced their satisfaction in using it and intention to use it. Consequently, this study revisits the intention to use and satisfaction-related theories based on pre-COVID conditions. This revisit was necessary because the evidence suggests that students' new situation has changed some determinants related to their satisfaction and intention to use. This situation warranted the simultaneous consideration of many dimensions when measuring user satisfaction and intention to use during the lockdown. This cross-sectional study developed an integrated model to measure students' satisfaction and its impact on intention to use e-learning. Structural equation modeling was used to conduct the empirical analysis. Nine hundred respondents from Malaysia and Saudi Arabia participated in this study. Students from Malaysia and Saudi Arabia showed marginal differences in their perceptions of e-learning. The findings showed changes in students' perceptions toward satisfaction and intention to use e-learning, which might be due to using e-learning exclusively.

An empirical examination of AIS success at the organizational level in the era of COVID-19 pandemic

Purpose - This study aims to empirically examine accounting information system (AIS) success at the organizational level during COVID-19 era. Design/methodology/approach - Based on the information system success model, this paper developed its model and proposed a total of nine hypotheses. This paper gathered the required data via a questionnaire from Yemeni small and medium enterprises (SMEs) owners and managers. To test the proposed research model paths, SmartPLS software, which is known as partial least squares structural equation modeling, was used. Findings - The results showed that the quality dimensions (information quality and system quality) positively affected the use of MS and satisfaction;user satisfaction positively affected the use of AIS. Management support positively affected the AIS users' usage and satisfaction. Finally, the use dimensions (user satisfaction and usage) positively impacted the net benefits in terms of gaining a competitive advantage, productivity enhancement and saving time and cost. In all, this research has succeeded in providing support for DeLone and McLean's IS success model at the organizational level during the COVID-19 era. Practical implications - AIS is becoming increasingly important for SMEs in low-income countries like Yemen, particularly in the present pandemic conditions (COVID-19 era). By using AIS, users can access the enterprise's data and conduct transactions without being limited by distance. Indeed, AIS proved its ability in enhancing the net benefits at the organizational level in the COVID-19 era in terms of gaining a competitive advantage, productivity enhancement and saving time and cost. However, AIS can only be considered useful to the enterprise if it is effective/successful. Originality/value - This study is one of the first to have assessed the impact of AIS success at the organizational level in the era of COVID-19 pandemic, the context of Yemeni SMEs.

Success Model Measuring Implementation of Customer Intention to use Virtual Booth on E-Commerce System in the Pandemic Covid-19

This study develops a virtual booth implementation measurement model in e-commerce to increase customer intention to use and then buy. This development is based on this pandemic period. The use of e-commerce has become a place of buying and selling, so new innovations in the system are needed to increase visitors to the e-commerce system to buy. Thus, in this study, we develop a success measurement model for implementing a system based on the IS success model developed by Delon and Mclean. This study uses the variables Information Quality, Service Quality, Exhibition experience, System Quality, exhibition Satisfaction, and intention to use. This variable can play a role in helping determine the effectiveness of the implemented information system. Furthermore, this research will be used to measure respondents' quantitative analysis using the system. © 2022 IEEE.

Investigating Students' Perceptions of Online Learning Use as a Digital Tool for Educational Sustainability During the COVID-19 Pandemic.

Previous research on e-learning in underdeveloped countries has seldom taken a comprehensive approach. A literature review of recent published research in the field of e-learning use during the COVID-19 epidemic is also included in this study. Therefore, the aim of this study is to look at the technology acceptance model (TAM) and information systems (IS) performance models to see how system quality (SYQ), service quality (SEQ), and quality of life (QoL) are related, as well as the mediating impact of perceived ease of use (PEU) and perceived usefulness (PU), affect students' behavioral intention to use (BIU), and actual use of an e-learning system (AUE) as sustainability for education during the COVID-19 pandemic. Path analysis and structural equation modeling (SEM) were used to evaluate the research model, using the data from e-learning users obtained through a survey. Participants were e-learning users from two Saudi Arabian public universities. The findings revealed that PU and ease of use were positively correlated and influenced by SYQ, SEQ, and QoL in education, and that PEU and PU were positively influenced by students' BIU and AUE system. In the sense of e-learning in developing countries, previous studies rarely looked at an integrated model. This paper also attempts to provide a recently published study in the area of the use of an e-learning system as sustainability for education during the COVID-19 pandemic. There is a lot of ongoing research.

Students' Perceptions of E-Learning Systems at the Jordanian Universities Through the Lens of E-Business Booming During the Coronavirus Pandemic

This paper investigates undergraduate students' perceptions and acceptance of e-learning systems at Jordanian universities. The framework of this study is guided by the Unified Theory of Acceptance and Use of Technology (UTAUT) and DeLone and McLean Information System Success Model. The online questionnaire is used to collect data from 411 undergraduate students at Jordanian public and private universities. Partial Least Squares Structural Equation Modeling (PLS-SEM) is used to analyze the data. The findings suggest that (1) performance expectancy, facilitating conditions, and information quality have a significant, positive effect on the actual usage of e-learning systems, whereas system quality did not;(2) the usage of e-learning systems positively influences educational performance and students' satisfaction;(3) the impact of COVID-19 moderates the relationship between the use of e-learning systems and educational performance;and (4) face-to-face is the most favorable educational-learning approach, followed by blended and e-learning. Copyright © 2022, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.

Evaluation of the Egyptian knowledge bank using the information systems success model.

The appearance of the coronavirus pandemic had several implications on the educational process, which caused students, at all educational levels, to resort to digital libraries as the available educational opportunity in this challenging time. This study sheds light on the Egyptian Knowledge Bank (EKB) as one of the largest digital libraries in the world. It empirically evaluates the EKB, using the updated Information Systems Success (ISS) model proposed by DeLone and McLean (2003), among postgraduate business students in the context of Egyptian universities with a sample of 245 students. The results indicate that all nine hypotheses derived from the research model are supported and significant, contributing either directly or indirectly to the success of the EKB. Hence, the results confirm the validity of the ISS model in measuring the success of the EKB. These findings highlight as well the significance of investing more deeply in digital libraries as a coping mechanism for the educational recovery process from COVID-19 and the importance of creating awareness among students about digital libraries in order to sustain the learning process in a safe environment.

A Preliminary Model of Learning Analytics to Explore Data Visualization on Educator’s Satisfaction and Academic Performance in Higher Education

With the rapid proliferation of online learning due to the Covid-19 pandemic, learning management solutions and software has gained an extraordinary importance in tertiary education. This shift has created large amounts of data from online learning systems that need to be translated into meaningful information, hence data visualization has come into prominent focus as a solution that provides a powerful means to drive Learning Analytics to assess and support educators and students alike in decision-making and sense-making activities from the data collected. Although many research works have been published on data visualization focusing on techniques, tools and best practices, there is still a lack of research in the context of online learning to meet this urgent need of quality data visualization for successful decision-making. In this paper, we explore data visualization that is currently used in learning analytics and present an integrated preliminary model based on DeLone and McLean’s IS Success model to examine the role and significance of data visualization by incorporating it as an antecedent to the Information Quality construct of the IS success model, which will support teaching and learning in an online learning environment for improved educators and student performance. This paper adds to the existing literature by incorporating data visualization to support educators decision-making and its performance impact of online learning through the consideration of the IS success model’s elements. This integrated preliminary conceptual model aims to support online teaching and learning by addressing the research gap that has emerged from the expansion of learning analytics in educational technology. © 2021, Springer Nature Switzerland AG.

The adoption of an e-learning system using information systems success model: a case study of Jazan University.

BACKGROUND: The e-learning system has gained a phenomenal significance than ever before in the present COVID-19 crisis. The E-learning delivery mechanisms have evolved to enhanced levels facilitating the education delivery with greater penetration and access to mass student population worldwide. Nevertheless, there is still scope to conduct further research in order to innovate and improve higher quality delivery mechanism using the state-of-the-art information and communication technologies (ICT) available today. In the present pandemic crisis all the stakeholders in the higher education system, i.e., the governments, institutions, and the students expect seamless and efficient content delivery via e-learning platforms. This study proposes the adoption of the e-learning system by the integration of the model proposed by Delon and Mcclean "Information System Success Model" in Jazan University, Kingdom of Saudi Arabia (KSA) and further attempts to identify the factors affecting E-learning applications' success among the students. METHODS: The data were gathered from 568 respondents. The Statistical Package for the Social Sciences version 26 (SPSS v.26.0) was used for the data analysis and one-way ANOVA is applied to test the hypothesis. RESULT: The overall results of this study allude to the fact that there is a significant relationship between Information system Success Model factors and the adoption of e-learning systems. The research results indicated that the information system success model has a strong associating cost-benefit value towards the adoption of e-learning systems across the Jazan University that may be further expanded to the other Saudi universities.